Terms & Conditions

Effective Date : 01 February 2025

Terms & Conditions

These Terms & Conditions govern the relationship between Journey and Memory (“we,” “us,” or “our”) and the traveler (“you” or “client”). By booking a trip with us, you agree to these terms.

1-Booking & Cancelation Policy: Please see our Booking & cancelation policy for full details Booking and Cancellation Policy – Journey & Memory – Explore Morocco’s Wonders

2-Payment Methods & Security

Online Payments: For privacy reasons, any payment made via an online payment link will be securely processed and must be confirmed by the client.
Wire Transfers: Clients choosing this method must send a SWIFT copy as proof of transfer to help trace and confirm the payment. Kindly note that all bank transfer charges are at the sender’s expense.
Last-Minute Bookings: For bookings made within 10 days of departure, only credit card payments will be accepted.

3- Prices & Inclusions

Tour prices include services as specified in each booking. The inclusions, such as accommodation, guided tours, meals, entrance fees, and transportation, will depend on the specific itinerary provided.

Prices are subject to change due to currency fluctuations, supplier changes, or government taxes. However, once the client receives a firm confirmation from us, we guarantee the same prices.

Prices do not include:

International or domestic airfare, unless specifically mentioned.
Travel insurance (highly recommended).
Visa fees, personal expenses, and gratuities.
Medical expenses or costs arising from unexpected illness.
Prices are subject to change due to currency fluctuations, supplier changes, or government taxes.

4-Travel Insurance & Liability

Travel insurance is not included and is highly recommended to cover medical expenses, trip cancellations, and unforeseen events.
We are not liable for any illness, accidents, personal injuries, loss of belongings, or force majeure events (such as natural disasters, political unrest, airline strikes, etc.).
Travelers are responsible for ensuring they have adequate health insurance coverage for the trip.

5-Passport, Visa & Health Requirements

It is your responsibility to ensure you have a valid passport (with at least 6 months of validity beyond the travel date).
You are responsible for obtaining any required visas or travel permits.
Health regulations and vaccination requirements for entry into Morocco are subject to government policies. It is the traveler’s responsibility to ensure they meet all health requirements before departure.
We are not responsible for any denied entry due to visa or passport issues.

6-Traveler Responsibilities

You must respect local laws, customs, and cultural norms during the trip.
You must be physically fit for the activities included in your itinerary and disclose any medical conditions that may affect your travel experience.
Any damage caused to hotels, transport, or property due to negligence or misconduct is your financial responsibility.

7-Force Majeure & Unforeseen Events

We are not responsible for cancellations, delays, or changes caused by force majeure events, including but not limited to:

Natural disasters (earthquakes, floods, wildfires, etc.).
Political instability, war, or government travel restrictions.
Airline strikes, closures, or supplier bankruptcies.

In such cases, we will do our best to reschedule or offer alternative solutions, but refunds are not guaranteed.

8-Changes to Itinerary

We reserve the right to modify itineraries due to weather conditions or operational constraints.
If a significant change is made, we will notify you as soon as possible.

9-Complaints & Dispute Resolution

If you have a complaint during the trip, please inform us immediately so we can address it.
Any disputes should first be resolved amicably. If unresolved, disputes will be subject to the laws of Morocco and settled in Moroccan courts.

10-Privacy & Data Protection

We collect personal data only for booking and communication purposes.
We do not share your data with third parties, except those necessary for your travel arrangements (e.g., hotels, transport providers).

For full details, see our Privacy Policy.